How you can express your views

Your views are important to us: we’re always keen to hear your questions, comments and concerns. We also like to hear when we are doing something really well!

Speak with the class teacher

Parents’ evenings are held twice a year – once in the autumn term and another in the Spring term. However, informal meetings can be more effective.  We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. For example, following the Annual Report, which is sent home a few weeks before the summer holiday, you might like to arrange a meeting with your child’s class teacher to discuss some of the content of the report and how you can help your child over the summer break.

Speak to the Headteacher

As well as speaking to the class teacher, Mrs Bond is always on hand to help parents with any issues they have. She treats all feedback sensitively and appropriately – your feedback is one of the ways we can keep getting better and better.

Complaints are very rare at Pilsley C of E Primary School. We have an open culture between staff and parents. Staff are nearly always available – it’s easy to have a quick chat with teachers or the headteacher so most concerns or complaints are dealt with quickly. However, if parents feel that they need to make a formal complaint, it should be made in writing to the Headteacher, who will investigate and give a response within ten days. If parents remain dissatisfied, they can appeal to the Chair of Governors. The case will then be reviewed by a Governors’ Panel and a final response given within twenty days. A copy of the Local Authority’s Complaints Procedure and any other documentation to which parents may require access is available on the Policies section of the website or from the school office.